Help centre

How can we help?

Quick answers below. If yours is not here, open a ticket and a person replies within one business day.

Reading a bill

  • Lay the bill flat in good light, fill the frame with the page, and avoid shadows. If your provider offers a PDF download, use that: it reads best and works even without a vision model.

Verdicts and savings

  • Check means it is worth a question, like a rental or a company-set fee. Overcharge is reserved for what the bill itself shows is wrong or avoidable, such as an ended promo or a duplicate charge.

Scripts, tracking, and alerts

  • No. You make the call with the script. Billdial never contacts providers or logs into your accounts.

Billing and data

  • In the app, open Plan and billing and use Manage or cancel. Your bills stay on the free plan view.

Open a ticket

Describe what happened. Never include a full account number; the last four digits are enough.

See also system status.