Help centre
How can we help?
Quick answers below. If yours is not here, open a ticket and a person replies within one business day.
Reading a bill
- Lay the bill flat in good light, fill the frame with the page, and avoid shadows. If your provider offers a PDF download, use that: it reads best and works even without a vision model.
- That happens on bundles and unusual layouts. Open a ticket below with the provider name and we will tune it. You can delete that bill from its audit screen.
Verdicts and savings
- Check means it is worth a question, like a rental or a company-set fee. Overcharge is reserved for what the bill itself shows is wrong or avoidable, such as an ended promo or a duplicate charge.
- From the bill's own numbers, usually the monthly difference times 12. If the bill shows seasonality or a term, the reasoning says so. Every finding shows its arithmetic.
Scripts, tracking, and alerts
- No. You make the call with the script. Billdial never contacts providers or logs into your accounts.
- On Home and Household, when a new bill from the same provider and home is at least 15 percent and $8 higher than the previous month.
Billing and data
- In the app, open Plan and billing and use Manage or cancel. Your bills stay on the free plan view.
- Settings has Delete all bills and Delete my account. Both are real deletes. See Your data for details.
Open a ticket
Describe what happened. Never include a full account number; the last four digits are enough.
See also system status.